Terms of Service

1. Who you are contracting with

Veed is operated by A.G.S. SRL, a company registered in Romania under number CUI 47580613, with its registered office at Bd. Dacia 66, AN38, Ap. 26, Bihor 410001, Romania("we", "us", "Veed").

2. Business customers only

Veed is offered only to businesses acting in the course of their trade, business, craft or profession. It is not offered to consumers, and you must not use it as one.

By accepting these terms you confirm you are contracting as a business. Consumer protection law, including any statutory right to cancel, does not apply to this agreement.

3. What Veed does

Veed helps you produce advertising creative — concepts, scripts, storyboards and rendered video — and gives each piece a complaint-risk score: an automated estimate of how likely the material is to attract a consumer complaint, based on patterns in advertising and financial-promotion rules.

The score is a risk indicator produced by software. It is not a verdict on whether material complies with any rule, and we do not offer legal, regulatory, compliance or financial advice of any kind.

4. The complaint-risk score is an indicator, not a determination

This section is the most important in this agreement, and it limits what you may rely on the score for.

The score is an automated statistical estimate of complaint likelihood. It is not legal advice, regulatory advice, compliance sign-off, certification or approval, and no adviser-client relationship of any kind arises between us. We do not hold ourselves out as advisers and you must not represent to anyone that we are.

A low score does not mean material is compliant, lawful, or safe to publish. A high score does not mean it is unlawful. The score reflects only what our software detected in the text you supplied, measured against the patterns available to it at that moment.

You acknowledge and accept that the score:

• will be wrong in both directions — material that attracts complaints may score low, and unobjectionable material may score high — and that this is an expected, unavoidable characteristic of automated scoring rather than a defect;
• is generated without knowledge of your regulatory permissions, your audience, your internal policies, the channel or context the material will appear in, or any commitments you have given a regulator — all of which affect whether a promotion attracts complaint or breaches a rule;
• depends on rule libraries, third-party services and AI models that may be incomplete, out of date, or changed without notice; and
• does not make us a "compliance function", approver, reviewer or delegate for any purpose under FCA, ASA, CAP or equivalent rules.

You remain solely and exclusively responsible for everything you publish, and for your own regulatory compliance.

If you are a regulated firm, your own approval obligations — including any requirement that a financial promotion be approved by an authorised person — continue to apply in full and are unaffected by any score. Nothing in Veed discharges them, and a score is not a substitute for approval. Put material through your normal approval process before publishing it.

You agree not to rely on the score as the basis for publishing anything, and you accept that any decision to publish is yours alone.

5. No warranties

Veed is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, conditions, representations and terms not expressly stated in this agreement, whether implied by statute, common law or otherwise.

In particular we do not warrant that Veed will be uninterrupted, timely, secure or error-free; that its output will be accurate, complete, current, lawful, compliant or fit for any purpose; that defects will be corrected; or that it will meet your requirements.

6. Your account

You are responsible for keeping credentials secure and for all activity under your account. Tell us promptly if you believe it has been compromised. Registration details must be accurate and kept current. Accounts belong to the organisation that registered them — do not share logins between people; invite them as members instead.

7. Subscriptions, trials and billing

Veed is sold on subscription tiers with their own limits and features. New organisations start on a time-limited trial; when it ends the organisation moves to the free tier unless a paid plan has been taken.

Paid plans renew automatically until cancelled. Fees are charged in advance and are non-refundable except where this agreement says otherwise or the law requires it. Cancelling stops future renewals; you keep access until the end of the paid period. We do not refund partial periods.

All fees are exclusive of VAT and any other tax or duty. As a Romanian supplier providing services to business customers outside the EU, VAT is generally your responsibility to account for under the reverse charge or your local equivalent. You must give us a valid VAT or tax identification number on request.

If a payment fails we will retry and notify you; continued failure may suspend or terminate access. We may change pricing on at least 30 days' notice before it affects your next renewal.

8. Acceptable use

You must not use Veed to:

• produce or publish advertising that is unlawful, misleading, or designed to evade regulatory scrutiny;
• upload material you do not have the rights to, or that infringes another person's intellectual property, privacy or other rights;
• impersonate any person or organisation, or use anyone's likeness, voice or identity without their documented permission;
• attempt to breach our security, access another customer's data, probe or load-test the service without written consent, or interfere with its operation;
• resell, sublicense or redistribute the service, use it to build a competing product, or scrape or reverse-engineer it; or
• represent to any third party, including a regulator, that Veed has approved, certified or signed off any material.

We may suspend or terminate immediately for breach of this section. We will normally give notice and an opportunity to remedy where it is safe and lawful to do so.

9. Intellectual property

Your content remains yours. You keep all rights in material you upload and in creative Veed produces for you. You grant us a non-exclusive, worldwide licence to host, copy, process and transmit that content solely to operate the service for you — including sending it to the processors listed in our Privacy Policy. That licence ends when you delete the content or close your account, save for copies retained in backups until they rotate out.

Veed remains ours. The platform, its rule libraries, models, and all related intellectual property stay our exclusive property. Nothing here transfers any of it to you.

AI-generated output is not unique: comparable inputs may produce comparable results for other customers, and we make no claim that output is original or that it attracts copyright protection in any jurisdiction. Stock media remains governed by the originating provider's licence, including any attribution it requires — you are responsible for complying with it.

10. Data protection

Each of us will comply with applicable data protection law. In respect of personal data contained in content you upload, you are the controller and we act as your processor: we will process it only on your documented instructions, keep it confidential, apply appropriate security, assist you with data subject requests so far as reasonably practicable, and delete or return it on termination.

You confirm you have a lawful basis for the personal data you put into Veed, and that you have provided any notices and obtained any consents required — in particular for any individual's likeness or voice.

How we handle personal data for which we are the controller is set out in our Privacy Policy, including the processors we use and the transfers involved.

11. Your indemnity

You will indemnify us, and keep us indemnified, against all losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• material you publish or distribute, including any regulatory action, complaint or third-party claim relating to it;
• your breach of section 8 (acceptable use) or section 10 (data protection);
• any claim that content you uploaded infringes a third party's rights; and
• your reliance on a complaint-risk score contrary to section 4.

12. Availability and third parties

We aim to keep Veed available but do not guarantee uninterrupted service and offer no service level commitment. We may suspend it for maintenance, and will give notice where practical.

Veed depends on third parties — AI providers, stock media services, payment processors and hosting. Features that rely on them may be degraded, suspended or withdrawn if those providers change, fail or terminate, and we are not liable for their acts or omissions.

13. Limitation of liability

Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

Subject to that, and to the fullest extent permitted by law:

• we are not liable for loss of profit, revenue, business, anticipated savings, goodwill or reputation; for regulatory fines or penalties imposed on you; for loss or corruption of data; or for any indirect or consequential loss, in each case whether or not foreseeable and whether arising in contract, tort (including negligence), breach of statutory duty or otherwise;
• we are not liable for any regulatory action, sanction, fine, consumer complaint, remediation cost or loss arising from material you published, whatever score Veed gave it; and
• our total aggregate liability arising out of or in connection with this agreement in any twelve-month period is limited to the total fees you actually paid us in that period, or EUR 100 if that is greater.

You accept that these limits are reasonable given the fees charged and the informational nature of the service described in section 4, and that pricing reflects this allocation of risk.

14. Ending the agreement

You may close your account at any time. We may terminate immediately for material breach, or for any reason on 30 days' notice. On termination your access ends and we will delete your content in line with the retention periods in the Privacy Policy. Export anything you want to keep first.

Sections 4, 5, 9, 11, 13 and 16 survive termination, together with any other provision intended to.

15. Events outside our control

We are not liable for any failure or delay caused by events beyond our reasonable control, including internet or hosting failure, power outage, cyber attack, failure of a third-party provider, industrial action, war, epidemic, or act of government.

16. General

Governing law. This agreement, and any dispute arising out of or in connection with it including non-contractual disputes, is governed by Romanian law. The courts of Romania have exclusive jurisdiction.

Changes. We may update these terms. Material changes will be notified to account holders by email before taking effect, and continued use after that constitutes acceptance.

Entire agreement. These terms and the Privacy Policy are the whole agreement between us and supersede anything said or written beforehand. You confirm you have not relied on any statement not set out here.

Other. If any provision is unenforceable the rest stands. Failure to enforce a right is not a waiver of it. You may not assign this agreement without our written consent; we may assign it on notice. No third party may enforce any term of this agreement.

Questions: aphpdeveloperuk@gmail.com.